Terms and conditions

Acceptance of terms and conditions

ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.

Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.

Preface

Please read these terms and conditions carefully before using or obtaining any materials, information, manuals and procedures or services through our website.

By accessing ISO Navigator™ and/or ISO Navigator Pro™ or by purchasing any of our products or templates, you agree to accept, without limitation or qualification, all of these terms and conditions. If you do not accept these terms and conditions, please exit www.iso9001help.co.uk.

Ownership

www.iso9001help.co.uk (the website) and its trademarks; ISO Navigator™ and ISO Navigator Pro™ are unregistered Trademarks of Vanguard Management Systems Ltd - Company Number 09921115.

The website 'www.iso9001help.co.uk' offers products for sale (collectively the 'products and templates') and information on ISO 9000, ISO 9001, ISO 14001 and ISO 45001. The products and templates, and information that are offered by the website and its affiliates (collectively, 'we' or 'us').

Access to and use of the website and the products and templates is subject to any specific terms and conditions set forth on the individual pages within the website and these terms and conditions (collectively, the 'terms'), and all applicable laws and regulations, including laws and regulations governing copyright and trademark.

Vanguard Management Systems Ltd reserves the right at any time to change any of the terms and conditions contained herein or any information contained in the website. Any such changes will appear on the individual pages of the website and/or on this screen. By using the website, you agree in advance to accept any such changes.

Limitation of liability

Neither us nor any of our subsidiaries, divisions, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the website, the products, or any materials, opinions or recommendations of third parties on the website.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdictions shall be limited to the extent permitted by law.

You hereby waive any and all claims against us and our subsidiaries, divisions, affiliates, agents, representatives and licensors arising out of your use of the website, the products, templates, or any materials, opinions or recommendations of third parties on the website.

We only supply the products and templates for internal use by your business, and you agree not to use the products and templates for any re-sale purposes. Nothing in these Terms limits or excludes our liability for:

  1. Death or personal injury caused by our negligence;
  2. Fraud or fraudulent misrepresentation;
  3. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  4. Defective products under the Consumer Protection Act 1987.

We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:

  1. Any loss of profits, sales, business, or revenue;
  2. Loss or corruption of data, information or software;
  3. Loss of business opportunity;
  4. Loss of anticipated savings;
  5. Loss of goodwill; or
  6. Any indirect or consequential loss.

Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products or templates are suitable for your purposes.

Neither Vanguard Management Systems Ltd nor its affiliates, agents and representatives endorse or are responsible for the completeness, accuracy or reliability of the products and templates. The products and templates may or may not be useful for your company or your circumstances because every situation, company and auditor is different.

Product copyright and use

All products and templates are copyrighted materials, belonging to Vanguard Management Systems Ltd, which are protected under UK and International copyright law. You may use the products as templates to edit to create your own manuals, policies, procedures and forms. You may modify the Microsoft Word versions of the products and templates directly in order to create your own.

You may save the products and templates on a shared file server, intranet, SharePoint, Microsoft Office 365, or other proprietary digital storage solutions, or any other electronic media for access by more than one person. Please note that copyright protection means that you are not allowed to sell any of the products or templates or distribute them to a Third Party.

Your security

Payment security

All debit and credit payments are processed by PayPal via their secure server. We do not see customers' card details or payment information. We only see their name, email address, business address and the type of product purchased.

Viruses and malware

All of the products and templates have been scanned for viruses and malware using Avast! Premier. Scan logs may be requested.

Website SSL certification

A certificate guarantees the information your internet browser is receiving now originates from the expected domain - https://www.iso9001help.co.uk. It guarantees that when you make a purchase, sensitive data is encrypted and sent to the right place, and not to a malicious third-party.

How to pay

For debit and credit card orders, visit any product page on this site and select the product you would like to purchase and click the 'buy now' button. You will be directed to PayPal's secure web server page where you can fill out and submit an order form. When payment has been completed you will then be re-directed to the product's download page. We are PayPal Verified.

PayPal account

You can choose to pay using your PayPal account, just click the 'buy now' button and you'll be asked to log in to your PayPal account and confirm the payment. When payment has been completed you will then be re-directed to the product's download page.

Debit and credit card payments

We use PayPal to securely process your credit or debit card payments. You don't need to register an account. Click the 'buy now' button and select the 'Pay with Debit or Credit Card' option. You'll be asked to enter your details and confirm the payment. When payment has been completed you will then be re-directed to the product's download page.

Purchase orders

Please e-mail us your Purchase Order (which must confirm the email address to which the download link is to be sent). We will forward an invoice for payment by bank transfer (BACS). Once the payment has cleared, we will forward the template's download link to the specified email address.

Prices

Price of products and delivery

Prices for our products and templates may change from time to time. Delivery is free and is undertaken via the automatic redirect to the template's download page.

International customers

International customers are welcome to pay using your PayPal account, or with your credit or debit card, in your currency. Prices are shown in GBP but PayPal will automatically convert any payment made in most currencies. We happily receive payments in $USD, EUR, $AUS, $NZ, INR, etc., and can accept payments from buyers from 190 different countries!

VAT

The prices shown on our website do not include a charge for VAT. Based upon current HMRC thresholds, we are not required to charge VAT to UK and EU customers.

Warranties and guarantees

Our warranty for the products and templates

We provide a warranty that on delivery and for a period of 12 (twelve) months from delivery, the products and templates are free from material defects or omissions in content that would otherwise prevent compliance. However, this warranty does not apply in the circumstances described below:

  1. If you fail to operate, store, install, maintain or use the products and templates in accordance with the guidance or good practice (where relevant); or
  2. Any alteration or addition by you or by a third party without our written consent.

Our guarantee for the products and templates

Our products and templates are guaranteed by us to meet the standard's requirements and to aid their implementation with in your business.

Returns and refunds policy

You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000). This means that during the relevant period, if you change your mind or, for any other reason you decide you do not want to keep the products and templates, you can notify us of your decision to cancel your order and receive a refund.

If you decide, for any reason, the products and templates are not suitable for you, e-mail us and cancel your order with in 7 days of download and delivery. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. We will refund you on the credit or debit card used by you to pay. We are charged for processing refunds but we pay the refund charges.

After cancelation, you must delete the products and templates for a full refund or cancellation of invoice (as appropriate) within 7 days of download and delivery. All ownership and copyright of the software and derived materials remain the property of Vanguard Management Systems Ltd.

'Restocking' charges will be applied where the products and templates are no longer required, and cancelation advice is received after 7 days since download and delivery. We usually charge 25% of order value.

Intellectual property rights

All trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Vanguard Management Systems Ltd. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

Terms of website use

Your use of the website and/or the products is at your own risk. The website contains information, facts and opinions from various individuals and organizations. The website is provided on an 'as is' basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

Neither Vanguard Management Systems Ltd's website nor its affiliates, agents and representatives endorse or are responsible for the accuracy or reliability of any content on our Website. The content on our website is general in nature and correct to the best of our knowledge. However, the content on our website should not be understood as advice.

The content of our website may or may not be useful information for you or your company because every situation, individual, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on our website, their usability, completeness, compliance with ISO 9001, ISO 14001 or ISO 45001 or any other standard or requirement.

Use ISO Navigatorwith ISO 9005:2005 and ISO 9001:2008. Use and ISO Navigator Pro™ with ISO 9000:2015, ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. While every effort is made to ensure the accuracy of the information provided, you are solely responsible for deciding its relevance and applicability given your unique situation. No liability is accepted if you choose to act upon this information.

Hold harmless

By accessing our website and/or by purchasing the products you agree to hold harmless Vanguard Management Systems Ltd from and against any and all claims, actions, and damages (including legal fees) resulting from your use of our products and templates, or your use of the website and the content of the products and website.

Resources and referrals

Vanguard Management Systems Ltd disclaims all responsibility for any referrals made. You, as the ultimate recipient of any referred products or services, assume full responsibility for interviewing, investigating and qualifying any product, service, company, or individual referred to you by Vanguard Management Systems Ltd and its website.

You agree and hold harmless Vanguard Management Systems Ltd from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of any product, service, company, or individual referred to you by Vanguard Management Systems Ltd and its website.

General terms

The terms apply to your use of the website, including all transactions you effect through the website. If a court finds any of the terms to be unenforceable or invalid, the unenforceable or invalid term will be enforced to the fullest extent permitted by applicable law and the other terms will remain valid and enforceable.

The terms, together with our privacy policy and the items made a part of these terms by reference, make up the entire agreement between us relating to your use of the website, and replaces any prior understandings or agreements (whether oral or written) regarding your use of the website.

Use of ISO Navigator and ISO Navigator Pro

The website does not intend to add to, detract from, or in any way change or misrepresent the requirements of ISO 9001, ISO 14001 or ISO 45001 as they apply to the requirements for certification to these standards.

The website is provided merely as guidance, to help clarify the text of the standard, for organizations wishing to interpret the requirements in order to obtain a common understanding on the intent of the standards.

You may only use the website if you are at least 18 years of age and can enter into binding contracts. You may only use the website to make legitimate purchases. You may not use the website: to make any false, fraudulent or speculative purchase; or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these terms and conditions.

Vanguard Management Systems Ltd may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the website.

Privacy

Your use of the website is subject to our Privacy Policy. Our client list is updated every six months to reflect our latest customers. We do not see customers' payment information, only their name and email address.

Information about who purchases our products and templates is derived solely from the email address that is provided by the customer at the time of check-out. Your e-mail address will never be abused, sold or shared - period!

Promotional Information

Vanguard Management Systems Ltd may make information regarding specific programs, offers or promotions, which we are conducting, available on the website. Any such program, offer or promotion is subject to the specific terms, conditions and restrictions listed on the website in connection with such program, offer or promotion.

Vanguard Management Systems Ltd reserves the right to alter or withdraw any program, offer or promotion at any time. Each program, offer and promotion is void where prohibited by law. Please refer to and read carefully any terms, conditions and restrictions included on the website in connection with each program, offer or promotion.

Availability

The website is available worldwide to anyone with internet access. However, the website may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in internet service or other unforeseen circumstances.

The website contains information on products and services, not all of which are available in every location. A reference to a product or service on the website does not imply that such product is or will be available in your location.

The content of the website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product and service is void where prohibited by law.

Links

Vanguard Management Systems Ltd do not review or monitor any web sites linked to the website and are not responsible for the content of any such linked web sites. Your linking to such web sites is at your own risk. In addition, you agree not to link your web site or any other third party website to the website without our express prior written consent.

Governing law and choice of forum

These terms and conditions and any disputes arising out of or related to the website, products or use of the website or products, shall be governed by, construed and enforced in accordance with, English law.

You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these terms and conditions or your use of the Website shall be filed only in English courts, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Questions or comments regarding the Website and the information contained in the website should be directed to by email to us. Any communication or material transmitted to us via the website or e-mail is transmitted on a non-confidential basis.

Copyrights and trademarks

The content included on the website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Vanguard Management Systems Ltd or its licensors or suppliers and are protected by copyright, trademark and other laws.

ISO Navigator™ and ISO Navigator Pro™ are unregistered Trademarks of Vanguard Management Systems Ltd - Company Number 09921115.

You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material for any purpose other than personal, non-commercial use without our written permission.

To request such permission, e-mail us including your name, address and a description of the purpose of your intended distribution and the information you would like to distribute.

Want to know more?

SSL certification

A certificate guarantees the information your internet browser is receiving now originates from the expected domain - https://www.iso9001help.co.uk. It guarantees that when you make a purchase, sensitive data is encrypted and sent to the right place, and not to a malicious third-party.

Free PDCA guidance

ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.