Engagement of people

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ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret the fundamentals of ISO 9000:2015 to help understand, and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. The ISO Navigator Pro™ database divides the requirements into four sequential stages; Plan, Do, Check and Act.

Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and OHSAS 18001:2007, and offer an easy way to implement and document your organization's quality management system or integrated management system.

Key benefits of the engagement of people

Competent, empowered and engaged people at all levels of your organization are essential to enhance it's ability to create and deliver value to its customers and stakeholders. ISO 9000:2015 suggests the following ways in which the 'engagement of people' can be implemented or observed:

  1. Improved understanding of your organization's objectives by the people in the organization and increased motivation to achieve them;
  2. Enhanced involvement of people in improvement activities;
  3. Enhanced personal developement, initiatives and creativity;
  4. Enhanced people satisfaction;
  5. Enhanced organizational trust and collaboration;
  6. Increased attention to shared organizational values and culture.

More information on quality management principles

Customer focus Meeting customer requirements and exceeding expectations
Process approach Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs
Leadership Establishing strategic direction and operational purpose
Improvement Innovation, opportunities, root cause analysis, and ability to react to change
Evidence‐based decision making Data analysis, process performance assessment, and risk-based thinking
Relationship management Maintaining relationships with intertested and providers in the supply chain
 

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