Management system guidance
Engagement of people
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Key benefits of the engagement of people
Competent, empowered and engaged people at all levels of your organization are essential to enhance it's ability to create and deliver value to its customers and stakeholders. ISO 9000:2015 suggests the following ways in which the 'engagement of people' can be implemented or observed:
- Improved understanding of your organization's objectives by the people in the organization and increased motivation to achieve them;
- Enhanced involvement of people in improvement activities;
- Enhanced personal developement, initiatives and creativity;
- Enhanced people satisfaction;
- Enhanced organizational trust and collaboration;
- Increased attention to shared organizational values and culture.
More information on quality management principles
|Process approach||Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs|
|Leadership||Establishing strategic direction and operational purpose|
|Customer focus||Meeting customer requirements and exceeding expectations|
|Improvement||Innovation, opportunities, root cause analysis, and ability to react to change|
|Evidence‐based decision making||Data analysis, process performance assessment, and risk-based thinking|
|Relationship management||Maintaining relationships with intertested and providers in the supply chain|
More information on PDCA
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