Management system guidance

Engagement of people

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Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.

Key benefits of the engagement of people

Competent, empowered and engaged people at all levels of your organization are essential to enhance it's ability to create and deliver value to its customers and stakeholders. ISO 9000:2015 suggests the following ways in which the 'engagement of people' can be implemented or observed:

  1. Improved understanding of your organization's objectives by the people in the organization and increased motivation to achieve them;
  2. Enhanced involvement of people in improvement activities;
  3. Enhanced personal developement, initiatives and creativity;
  4. Enhanced people satisfaction;
  5. Enhanced organizational trust and collaboration;
  6. Increased attention to shared organizational values and culture.

More information on quality management principles

Process approach Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs
Leadership Establishing strategic direction and operational purpose
Customer focus Meeting customer requirements and exceeding expectations
Improvement Innovation, opportunities, root cause analysis, and ability to react to change
Evidence‐based decision making Data analysis, process performance assessment, and risk-based thinking
Relationship management Maintaining relationships with intertested and providers in the supply chain
 

More information on PDCA

Planning

   
4.1 Understanding Context 4.2 Interested Parties 4.3 Determining Scope
4.4 Management System Processes  
5.1 Leadership and Commitment 5.2 Policies 5.3 Roles, Responsibility and Authority
6.1 Address Risk and Opportunity 6.2 System Objectives and Planning 6.3 Planning for Change

Doing

   
7.1 Resources 7.2 Competence 7.3 Awareness
7.4 Communication 7.5 Documented Information
8.1 Operational Planning and Control 8.2 Requirements for Products and Services 8.3 Design & Development
8.4 Externally Provided Products and Services 8.5 Product and Service Provision 8.6 Release of Products and Services
8.7 Non-conforming Outputs 8.8 Emergency Preparedness 8.9 Accident and Incident Investigation

Checking

   
9.1 Monitor, Measure, Analyse and Evaluate 9.2 Internal Audit 9.3 Management Review

Acting

   
10.1 Improvement - General 10.2 Non-Conformity and Corrective Action 10.3 Continual Improvement
 

Free internal audit checklists

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