About us

ISO 9001 Help and ISO Navigator™

How it started


We've grown from a small project started 20 years ago by a group of Auditors and Consultants to freely share their knowledge and experience with the ISO 9001 community. Why do we do this then? Well, we do it because we like it, call it a passion for quality.

ISO Navigator Pro™ is a free browser-based resource that provides practical, expert guidance and is available to help businesses interpret and implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. Click here to find out more and start exploring the requirements.

Since 2002, we've supported thousands of businesses on their ISO journey from implementation, through to certification with a range of manuals, audit checklists and procedures. Our quality management system templates have evolved and supported our Clients' transition through the different revisions of ISO 9001 (2000, 2008 and presently, 2015).

About the author

After studying Marketing and Law (BA Hons) at University, Richard Keen began his career in London; working in various quality assurance and quality control functions. During this time, he gained 16 years of professional technical writing and compliance expertise whilst implementing project assurance plans and procedures for highly regulated and multi-disciplined, rail infrastructure projects.

As a process-driven individual with a strong technical aptitude, he specialised in his ability for technical writing, data-mining, and information analysis to deliver verifiable quality assurance submissions for peer-review and Client acceptance.

Key work experience includes the management of project risks, validation of design assumptions, requirements engineering, management of project interfaces and stakeholders, development of operation and maintenance strategies, analysis of design proposals against acceptance criteria, and verification of compliance with baseline engineering specifications and standards.


Why should you buy our manuals and procedures?

Customers really value the in-depth content and the straight forward approach to implementation that the templates provide, while Certification Bodies such as BSI and UKAS, as well as independent External Auditors, have commented upon the high-level of detail and excellent presentation standard of the documents.

If you would like to write your own testimonial, Please e-mail us, and let us know how our website or management system templates helped your business. We'll piece your answers together for approval before publishing.

  1. What was the problem you needed to solve?
  2. Why did you choose our templates?
  3. How was their solution unique?
  4. What did you particularly like about the templates?
  5. How would you summarize your experience as a whole?
  6. Would you recommend our business to others?

What customers are saying...

Lawrence, Ferrostatics International Ltd, UK

"Many thanks for your help, the templates downloaded fine, and were very useful for our QMS implementation program."

Jane Morton, Marketing Consultancy, SA
Christian Hernandez, Materials Sciences Corporation, USA
Mike Stewart, Quality Manager, Marine Engineering, UK

''Dear Sir, I purchased your integrated EHQMS document package. I am very happy with the detailed and concise content, it will help me face the auditor with confidence.''


''These internal audit and procedure templates were super beneficial for us in establishing a common QMS initiative across many sites in our business.''


''I've been working through the quality manual and procedure templates, which I have found very helpful. The External Auditors were very impressed!''

Ed Chivers, Reaction Fire Suppression Ltd, UK
Laurie, QMS Project Development Leader, Dupont, USA

''We implemented your ISO 9001:2015 QMS templates in 2017. They were perfect, and helped us to achieve certification (with BSI) with without any major or minor non-conformances.''


''We are looking forward to continued progress and these upgraded ISO 9001:2015 templates provide us with framework in which to make continual improvements as required by the Standard.''

Erik Selder, Quality Manager, Nunhems, NL
John, Quality Manager, Zenocean, UK
Bernard, Quality Manager, Bachman Dampjoint INC, CA

"Thank you very much for your swift reply! Yes I was easily able to find and download the correct documents!"


''You guys never fail to impress me, the EHQMS templates are excellent. I look forward to working with you in the future!"


''I am happy and impressed with your documents and excellent service, please accept my sincere thank you."


What ISO Navigator browers and experts are saying...

Cranfield University, UK

"A practical guide to producing your own quality management system."

Rachel Conway, Production Manager, UK
John Carpenter, Quality System Manager, UK

''I was thrilled to read your information - it brought a real "eureka" moment which excited me so much I had to leap and click my heels in the air in the middle of the office! It has really encouraged me that there are clear thinking, business focused ISO experts out there.''


''I feel compelled to contact & congratulate you on your Plain English, easy-to-understand Web Site. Having been in the Aerospace Industry for 30+ years and in QA for 21 years, your site is a breath of fresh air and goes a long way to de-mystifying ISO 9000 for newcomers to our industry.''

Malcolm Mclean, Quality Assurance Manager, CA
Maria Hamill, Quality & Environmental Manager, UK

''I would like to say thanks for the excellent information and down-to-earth advice in ISO Navigator. I have found a lot of useful, practical information that is helping me to tell people what (in real-world terms) they need to do to satisfy the standards.''


''I use your web site a lot, especially when new people come on board and they need easy to understand answers to their questions, you have made my job a lot easier…thanks for being there.''


Free PDCA guidance

ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.

Recent changes to our website

Our website has currently undergone a top-to-bottom re-design in order to improve the look, feel and the navigation elements; to help provide our users with a better browsing experience. We hope you like the improvements and you've not been inconvenienced during the upgrade process. Please let us know what you think. XML site mapping by XML-Sitemaps.com

SSL certification

A certificate guarantees the information your internet browser is receiving now originates from the expected domain - https://www.iso9001help.co.uk. It guarantees that when you make a purchase, sensitive data is encrypted and sent to the right place, and not to a malicious third-party.

Client list

Over 8,000 companies and globally recognized brands have relied on our templates to provide a path to improve, collaborate, and to enhance their operations to achieve certification, please see our client list for more information.