Improvement

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ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret the fundamentals of ISO 9000:2015 to help understand, and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. The ISO Navigator Pro™ database divides the requirements into four sequential stages; Plan, Do, Check and Act.

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Key benefits of improvement

Successful organizations have an ongoing focus on improvement. Improvement may arise from changes in performance, or reacting to changes in internal and external conditons that create new opporunities for improvement. ISO 9000:2015 suggests the following ways in which the 'improvement' can be implemented or observed:

  1. Improved performance, capability and customer satisfaction;
  2. Focus on root-cause investigation and corrective action;
  3. Enhanced ability to anticipate and react to internal and external risks and opportunities;
  4. Enhanced consideration of both incremental and breakthrough improvement;
  5. Improved use of learning for improvement;
  6. Enhanced drive for innovation.

The following actions will help promote the concept of improvement:

  1. Establishing improvement objectives throughout the organization;
  2. Training workers throughout the organization on how to apply basic tools and methodologies to achieve improvement objectives;
  3. Ensuring workers are competent to successfully promote and complete improvement projects;
  4. Developing processes to implement improvement projects;
  5. Tracking, reviewing and auditing the planning, implementation, completion and results of improvement projects;
  6. Integrating improvement considerations into the development of new/modified products, services and processes;
  7. Recognizing and acknowledging improvement.

More information on quality management principles

Customer focus Meeting customer requirements and exceeding expectations
Process approach Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs
Leadership Establishing strategic direction and operational purpose
Engagement of people Training, knowledge, competence, and empowerment
Evidence‐based decision making Data analysis, process performance assessment, and risk-based thinking
Relationship management Maintaining relationships with intertested and providers in the supply chain
 

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