Leadership

ISO Navigator Pro

ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret the fundamentals of ISO 9000:2015 to help understand, and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. The ISO Navigator Pro™ database divides the requirements into four sequential stages; Plan, Do, Check and Act.

Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement and document your organization's quality management system or integrated management system.

Key benefits of leadership

Leaders at all levels, including Top management, must establish unity of purpose and direction and create conditions in which people are engaged in achieving your organization's quality objectives. ISO 9000:2015 suggests the following ways in which 'leadership' can be implemented or observed:

  1. Establishing and communicating QMS processes and policies, and clear visions of the organization’s mission and strategy;
  2. Creating and sustaining shared values, fairness and ethical role models at all levels of the organization;
  3. Establishing an culture of trust and integrity;
  4. Encouraging an organizational commitment to quality;
  5. Ensuring that leaders are positive examples to people in the organization;
  6. Providing people with the required resources, training and freedom to act responsibility and with accountability;
  7. Inspiring, encouraging and recognizing people’s contributions.

The removal of the role of ‘management representative’ reinforces a need to see the quality management system embedded into routine business operations, rather than operating as an independent system in its own right with its own dedicated management structure.

More information on quality management principles

Customer focus Meeting customer requirements and exceeding expectations
Process approach Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs
Improvement Innovation, opportunities, root cause analysis, and ability to react to change
Engagement of people Training, knowledge, competence, and empowerment
Evidence‐based decision making Data analysis, process performance assessment, and risk-based thinking
Relationship management Maintaining relationships with intertested and providers in the supply chain
 

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