Management system guidance
Quality management principles
ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.
How are the quality management principles relevant?
The principles provide long-term key benefits
The seven quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.
Businesses should establish a culture that promotes the utilization of the quality management principles to enhance improvement by focusing on customer satisfaction and conformance to requirements by prompting the principles' long-term key benefits.
How to apply the quality management principles
Apply the principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:
|Quality management principle||Application summary||Related ISO 9001 requirements|
|Customer focus||Meeting customer requirements and exceeding expectations||4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 7.4, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 9.1, 9.3, 10.1|
|Leadership||Establishing strategic direction and operational purpose||4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 6.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1, 9.3, 10.1|
|Engagement of people||Training, knowledge, competence, and empowerment||5.1, 5.2, 5.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1|
|Process approach||Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs||4.3, 4.4, 5.1, 5.3, 6.1, 7.1, 8.1, 9.2, 9.3, 10.1|
|Improvement||Innovation, opportunities, root cause analysis, and ability to react to change||4.1, 4.2, 4.3, 4.4, 6.3, 8.7, 10.1, 10.2, 10.3|
|Evidence‐based decision making||Data analysis, process performance assessment, and risk-based thinking||4.1, 4.2, 4.4, 6.1, 6.2, 7.1.5, 7.2, 7.4, 8.2, 8.3, 8.4, 9.1, 9.2, 9.3, 10.1, 10.3|
|Relationship management||Maintaining relationships with intertested and providers in the supply chain||4.1, 4.2, 4.3, 5.2, 7.4, 8.2, 8.3, 8.4, 9.1|
Start navigating the management system guidance...
ISO Navigator Pro™ uses simple menus to help you navigate, interpret and implement the complex management system requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 via your internet browser; from your desktop, laptop, mobile or tablet. Click the links below to begin:
|ISO 9001, ISO 14001 & 45001||ISO 9000:2015||ISO 9001:2008|
|ISO Navigator Pro™ Main menu||Quality Management Principles (QMPs)||ISO Navigator Main menu|
More on ISO 9001:2015
More information on PDCA
Want to know more?
- Read our customer's feedback
- Client list - who's using our templates?
- How the templates are formatted and download examples
- Why we use turtle diagrams and process maps
- What's the difference between a process and a procedure?
- About documented information
A certificate guarantees the information your internet browser is receiving now originates from the expected domain - https://www.iso9001help.co.uk. It guarantees that when you make a purchase, sensitive data is encrypted and sent to the right place, and not to a malicious third-party.
Free PDCA guidance
ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.