Management system guidance

Quality management principles

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Relevance of quality management principles

The quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which an organization can continually improve its performance. Your organization should establish a culture that promotes the utilization of the quality management principles, including continuous quality improvement, with benchmarks focusing on customer satisfaction and conformance to requirements.

How to apply the quality management principles

The quality management principles themselves are embodied with in the individual requirements of ISO 9001:2015. Subsequent sections of the quality manual template help demonstrate the application of these commitments:

Quality management principle
Application summary
ISO 9001 requirements
Customer focus Meeting customer requirements and exceeding expectations 4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 7.4, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 9.1, 9.3, 10.1
Leadership Establishing strategic direction and operational purpose 4.1, 4.2, 5.1, 5.2, 5.3, 6.1, 6.2, 6.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1, 9.3, 10.1
Engagement of people Training, knowledge, competence, and empowerment 5.1, 5.2, 5.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1,
Process approach Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs 4.3, 4.4, 5.1, 5.3, 6.1, 7.1, 8.1, 9.2, 9.3, 10.1
Improvement Innovation, opportunities, root cause analysis, and ability to react to change 4.1, 4.2, 4.3, 4.4, 6.3, 8.7, 10.1, 10.2, 10.3
Evidence‐based decision making Data analysis, process performance assessment, and risk-based thinking 4.1, 4.2, 4.4, 6.1, 6.2, 7.1.5, 7.2, 7.4, 8.3, 8.4, 8.5, 9.1, 9.2, 9.3, 10.1, 10.3
Relationship management Maintaining relationships with intertested and providers in the supply chain 4.1, 4.2, 4.3, 5.2, 7.4, 8.2, 8.3, 8.4, 9.1

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