ISO 9001 Navigator Pro™

Quality management system guidance

ISO Navigator Pro

Practical knowledge and expert guidance, ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the quality management system knowledge you need.

Access multiple guidance interpretations, across different departments and offices, ideal for employees working remotely.

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9.0 Monitoring, measuring, analysing and evaluating

This is the 'Check' part of the PDCA process. Monitor, measure and analyse process performance. Monitor and measure processes and products against policies, objectives and requirements, and report the results. The methods employed and the timing of such analysis should be based upon priorities established by the organization.

  • Develop a process to identify, collect and analyze management system performance data and information from both internal and external sources.
  • Implement an internal audit programme to collect and analyze customer and management system data to ensure valid results and effective performance.
  • Conduct management review meetings at planned intervals to ensure continuing quality management system effectiveness.

How to apply the latest quality management principles

The latest and current quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.

You can learn to apply the latest quality management principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle.

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Free PDCA guidance

ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.