Beyond ISO 9001
A brief look at other standards
EFQM (aka Business Excellence Model)
This the European Foundation for Quality Management's model for Total Quality Management. ISO 9001:2008 covers about 25% of BEM's requirements.
This model for a total quality organisation is split into two broad groups that cover nine organisational aspects. The first aspect is 'enablers', e.g. leadership, people, management, policy and strategy, resources and orocesses. The second aspects is 'results', e.g. people satisfaction, customer satisfaction, impact on society and business Results.
In order to achieve Results, management must provide appropriate resources to Enable that to happen. These nine aspects broadly align with ISO 9001:2008. For more info: www.efqm.org
TickIT & ISO 90003
TickIT is a UK accreditation scheme for approving Certification Bodies who operate ISO 9001 registration schemes in the IT sector. The aim of TickIT is to ensure that Certification Bodies are competent and consistent in auditing IT companies. TickIT is NOT about approval of software developers or products.
ISO 90003:2004 (formerly ISO 9000-3) is a guidance document. The purpose of ISO 90003 is to help Quality System developers and auditors understand the requirements of ISO 9001 in the software world.
ISO 90003:2004 is designed to help organizations apply ISO 9001:2008 to the purchase, supply, development, operation and maintenance of computer software and related support services. It does not add to, or amend the requirements of ISO 9001:2008.
The environmental management system standard (ISO 14001:2004) sets out the requirements for demonstrating a positive view of environmental issues and is about lessening impacts through controlled processes.
The health and safety management standard (OHSAS 18001:2007) sets out the requirements of for enhancing opportunities, controlling risk and managing all occupational health and safety requirements.
Laboratories use ISO 17025 to implement a quality system aimed at improving their ability to consistently produce valid results. It is also the basis for accreditation from an accreditation body.