Check the results

The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

ISO 9001: Analysis of data 8.4

For maximum benefit use statistical process control (SPC) techniques. The output from your data analysis process should must provide information, insight, and awareness into:

  1. Customer satisfaction and perception
  2. Product conformance
  3. Process performance
  4. Product and process characteristics
  5. Trends in products and processes
  6. Opportunities for preventive action
  7. Suppliers and subcontractors

Other potential or useful options might include:

  1. Need for corrective action
  2. Opportunity for improvement
  3. Competition

Requirements of 8.4 interrelate to sub-clauses:

  1. Management review input
  2. Continual improvement
  3. Corrective action
  4. Preventive action

Looking for mandatory procedure templates? Our quality manual template provides a great foundation for establishing, implementing and documenting the six mandatory procedures that are required by the standard.