Management system guidance

Quality management principles

ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.

Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.

How are the quality management principles relevant?

The principles provide long-term key benefits

The seven quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.

Businesses should establish a culture that promotes the utilization of the quality management principles to enhance improvement by focusing on customer satisfaction and conformance to requirements by prompting the principles' long-term key benefits.

How to apply the quality management principles

Apply the principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:

Quality management principle	Application summary	Related ISO 9001 requirements
Customer focus	Meeting customer requirements and exceeding expectations	4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 7.4, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 9.1, 9.3, 10.1
Leadership	Establishing strategic direction and operational purpose	4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 6.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1, 9.3, 10.1
Engagement of people	Training, knowledge, competence, and empowerment	5.1, 5.2, 5.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1
Process approach	Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs	4.3, 4.4, 5.1, 5.3, 6.1, 7.1, 8.1, 9.2, 9.3, 10.1
Improvement	Innovation, opportunities, root cause analysis, and ability to react to change	4.1, 4.2, 4.3, 4.4, 6.3, 8.7, 10.1, 10.2, 10.3
Evidence‐based decision making	Data analysis, process performance assessment, and risk-based thinking	4.1, 4.2, 4.4, 6.1, 6.2, 7.1.5, 7.2, 7.4, 8.2, 8.3, 8.4, 9.1, 9.2, 9.3, 10.1, 10.3
Relationship management	Maintaining relationships with intertested and providers in the supply chain	4.1, 4.2, 4.3, 5.2, 7.4, 8.2, 8.3, 8.4, 9.1

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ISO Navigator Pro™ uses simple menus to help you navigate, interpret and implement the complex management system requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 via your internet browser; from your desktop, laptop, mobile or tablet. Click the links below to begin:

ISO 9001, ISO 14001 & 45001	ISO 9000:2015	ISO 9001:2008
ISO Navigator Pro™ Main menu	Quality Management Principles (QMPs)	ISO Navigator Main menu

More on ISO 9001:2015

Transitioning to ISO 9001:2015	Quality management principles
Implementing ISO 9001:2015	A look at the certification process
The impact of risk	The next iteration of ISO 9001
High level structure	The history of ISO 9000

More information on PDCA

Planning

Context

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
4.1 Organizational Context	4.1 Organizational Context	4.1 Organizational Context
4.2 Relevant Interested Parties	4.2 Relevant Interested Parties	4.2 Relevant Interested Parties
4.3 Management System Scope	4.3 Management System Scope	4.3 Management System Scope
4.4 QMS Processes	4.4 EMS Processes	4.4 OH&S Management System

Planning

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
5.1 Leadership & Commitment	5.1 Leadership & Commitment	5.1 Leadership & Commitment
5.2 Quality Policy	5.2 Environmental Policy	5.2 OH&S Policy
5.3 Roles, Responsibilities & Authorities	5.3 Roles, Responsibilities & Authorities	5.3 Roles, Responsibilities & Authorities
		5.4 Consultation & Participation

Support

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
6.1 Address Risks & Opportunities	6.1.1 Address Risks & Opportunities	6.1.1 Address Risks & Opportunities
6.2.1 Quality Objectives	6.1.2 Environmental Aspects	6.1.2 Hazard Identifcation
6.2.2 Planning to Achieve Objectives	6.1.3 Compliance Obligations	6.1.3 Legal & Other Requirements
6.3 Planning for Change	6.1.4 Planning Action	6.1.4 Planning Action
	6.2.1 Environmental Objectives	6.2.1 OH&S Objectives
	6.2.2 Planning to Achieve Objectives	6.2.2 Planning to Achieve Objectives

Doing

Support

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
7.1 Resources	7.1 Resources	7.1 Resources
7.2 Competence	7.2 Competence	7.2 Competence
7.3 Awareness	7.3 Awareness	7.3 Awareness
7.4 Communcation	7.4.1 Communcation - General	7.4.1 Communcation - General
7.5 Documented Information	7.4.2 Internal Communcation	7.4.2 Internal Communcation
	7.4.3 External Communcation	7.4.3 External Communcation
	7.5 Documented Information	7.5 Documented Information

Operations

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
8.1 Operational Planning & Control	8.1 Operational Planning & Control	8.1.1 General
8.2 Customer Requirements	8.2 Emergency Preparedness	8.1.2 Eliminating Hazards
8.3 Design & Development		8.1.3 Management of Change
8.4 Purchasing		8.1.4 Outsourcing
8.5 Product & Service Provision		8.2 Emergency Preparedness
8.6 Release of Products & Services
8.7 Nonconforming Outputs

Checking

Monitoring, measurement, analysis and evaluation

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
9.1 Monitoring & Measurement	9.1.1 Performance Evaluation	9.1.1 Performance Evaluation
9.2 Internal Audit	9.1.2 Evaluation of Compliance	9.1.2 Evaluation of Compliance
9.3 Management Review	9.2 Internal Audit	9.2 Internal Audit
	9.3 Management Review	9.3 Management Review

Acting

Improvement

ISO 9001:2015	ISO 14001:2015	ISO 45001:2018
10.1 Improvement - General	10.1 Improvement - General	10.1 Improvement - General
10.2 Nonconformity & Corrective Action	10.2 Nonconformity & Corrective Action	10.2 Incident, Nonconformity & Corrective Action
10.3 Continual Improvement	10.3 Continual Improvement	10.3 Continual Improvement

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