Management system guidance
ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.
Key benefits of improvement
Successful organizations have an ongoing focus on improvement. Improvement may arise from changes in performance, or reacting to changes in internal and external conditons that create new opporunities for improvement. ISO 9000:2015 suggests the following ways in which the 'improvement' can be implemented or observed:
- Improved performance, capability and customer satisfaction;
- Focus on root-cause investigation and corrective action;
- Enhanced ability to anticipate and react to internal and external risks and opportunities;
- Enhanced consideration of both incremental and breakthrough improvement;
- Improved use of learning for improvement;
- Enhanced drive for innovation.
The following actions will help promote the concept of improvement:
- Establishing improvement objectives throughout the organization;
- Training workers throughout the organization on how to apply basic tools and methodologies to achieve improvement objectives;
- Ensuring workers are competent to successfully promote and complete improvement projects;
- Developing processes to implement improvement projects;
- Tracking, reviewing and auditing the planning, implementation, completion and results of improvement projects;
- Integrating improvement considerations into the development of new/modified products, services and processes;
- Recognizing and acknowledging improvement.
More information on quality management principles
|Customer focus||Meeting customer requirements and exceeding expectations|
|Process approach||Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs|
|Leadership||Establishing strategic direction and operational purpose|
|Engagement of people||Training, knowledge, competence, and empowerment|
|Evidence‐based decision making||Data analysis, process performance assessment, and risk-based thinking|
|Relationship management||Maintaining relationships with intertested and providers in the supply chain|
More information on PDCA
Monitoring, measurement, analysis and evaluation
How to apply the latest quality management principles
The latest and current quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.
You can learn to apply the latest quality management principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle.
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Free PDCA guidance
ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.