ISO 9001 Navigator Pro™

Quality management system guidance

Practical knowledge and expert guidance, ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the quality management system knowledge you need.

Access multiple guidance interpretations, across different departments and offices, ideal for employees working remotely.

Planning

4.0 Organizational context

This is the 'Plan' part of the PDCA process. Establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organizational policies. This is often implemented using stated objectives, work instructions or procedures as required for consistent process output.

• Identify external and internal issues relevant to the organization's operational purpose and strategic direction. Monitor and review these issues for change.
• Identify interested parties (stakeholders), their requirements and their impact the quality, environmental or OH&S management system. Monitor and review stakeholder requirements for change.
• Base the scope of the management system on the external and internal issues - Clause 4.1, stakeholder needs - Clause 4.2, and the types of operational activity that your organization undertakes - Clause 8.1.
• Define the quality management system's processes, their sequence and interaction, and the quality related performance indicators needed to monitor the process.

How to apply the latest quality management principles

The latest and current quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.

ISO 9000:2015 Principles	ISO 9001:2015 Base Clauses	ISO 9001:2015 Requirement Clauses
Process approach and Relationship management	4.4.1 Processes (a, b, & c)	4.1 Understanding Context
		4.2 Interested Parties
		4.3 Determining Scope
		4.4 Management System Processes

 

You can learn to apply the latest quality management principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle.

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Free PDCA guidance

ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.