ISO 9001 Navigator Pro™
Quality management system guidance
Practical knowledge and expert guidance, ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the quality management system knowledge you need.
Access multiple guidance interpretations, across different departments and offices, ideal for employees working remotely.
Planning
5.0 Leadership
Make sure you have Top management's commitment before continuing the implementation project. Be sure that Top management are solidly behind implementation of the management system because without that commitment, the implementation process becomes almost impossible.
- Demonstrate leadership by encouraging positive commitment and providing direction. Ensure processes exist to achieve customer satisfaction.
- Ensure that any changes in context, or interested party requirements are reflected in commitments written in the quality management system policy.
- Develop and communicate an organization chart and job descriptions to define roles, responsibilities and authorities.
How to apply the latest quality management principles
Apply the quality management principles (QMPs) in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:
| ISO 9000 Principles | ISO 9001 Base Clauses | Action & Compliance Summary | ISO 9001 Clauses |
| Leadership and customer focus | 4.4.1 Responsibilities (e) | Demonstrate leadership by encouraging positive commitment and providing direction. Ensure processes exist to achieve customer satisfaction. | 5.1 Leadership and Commitment |
| Customer focus | 4.4.1 Responsibilities (e) | Ensure that any changes in context, or interested party requirements are reflected in commitments written in the management system policy. | 5.2 Policies |
| Leadership | 4.4.1 Responsibilities (e) | Develop and communicate an organization chart and job descriptions to define roles, responsibilities and authorities. | 5.3 Roles, Responsibility and Authority |
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Free PDCA guidance
ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.