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Quality management system guidance

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Practical knowledge and expert guidance, ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the quality management system knowledge you need.

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Checking

	
          
9.0 Monitoring, measuring, analysing and evaluating

          
This is the 'Check' part of the PDCA process. Monitor, measure and analyse process performance. Monitor and measure processes and products against policies, objectives and requirements, and report the results. The methods 
            employed and the timing of such analysis should be based upon priorities established by the 
            organization.          

          
    
            
  • Develop a process to identify, collect and analyze management system performance data and information from both internal and external sources.
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  • Implement an internal audit programme to collect and analyze customer and management system data to ensure valid results and effective performance.
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  • Conduct management review meetings at planned intervals to ensure continuing quality management system effectiveness.          
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How to apply the latest quality management principles

          
Apply the quality management principles (QMPs) in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:

          

            
                      

                        ISO 9000 Principles
						ISO 9001 Base Clauses
						Action & Compliance Summary
						ISO 9001 Clauses
                      

                      

                        Customer focus and Evidence based decision making
                        4.4.1 Evaluate (g)
                        Develop a process to identify, collect and analyze  management system performance data and information from both internal and external sources.
                        9.1 Monitoring, Measurement, Analysis and Evaluation
                      

                      

                        Evidence based decision making
                        4.4.1 Evaluate (g)
                        Implement an internal audit programme to collect and analyze  customer and management system data  to  ensure valid results and effective performance.
                        9.2 Internal Audit
                      

                      

                        Customer focus and Evidence based decision making
                        4.4.1 Evaluate (g)
                        Conduct management review meetings at planned intervals to ensure continuing quality management system effectiveness.
                        9.3 Management Review
                      

            
          

		
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Free PDCA guidance

          
 ISO Navigator™ is our FREE online training tool that shows you  how to apply the principles of PDCA to your operations. We also offer many  helpful templates  that get you on the road to documenting your management system,  please visit the  download page.