Management system guidance
9.0 Performance Evaluation
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9.1 Monitoring, Measurement, Analysis and Evaluation
Your organization is required to determine what it needs to monitor and measure to assure management system performance. How does your organization carry out these monitoring and measurement activities in order to ensure that the results obtained are valid? Methods may include, as appropriate, statistical techniques to be applied to the analysis of those results.
The following sub-paragraphs communicate the requirements for the monitoring, measurement, analysis and evaluation of the quality management system:
- 9.1.1 General
- 9.1.2 Customer Satisfaction
- 9.1.3 Analysis and Evaluation
- 9.1.4 Evaluation of Compliance
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