Management system guidance
8.2 Requirements for Products and Services
ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.
8.2.3 Review of Requirements for Products and Services
This requirement is comparable to ISO 9001:2008 Clause 7.2.1 - Determination of Requirements Related to Product and Clause 7.2.2 - Review of Requirements Related to Product. The requirement states that your organization should now include a review of the requirements arising from any relevant interested parties. You should seek and record evidence that these requirements are considered during product and service reviews.
The sub-clause mandates that your organization should not issue a quotation or accept an order until it has been reviewed to ensure requirements are defined, and that the organization has the capability to meet the defined requirements. It goes on to require that records of the review and any subsequent actions be maintained.
If the customer does not provide their requirements in writing, the requirements must still be confirmed before they are accepted. A note is included that covers situations such as internet sales where a formal review of each order is impractical, stating, instead, that the review could cover the product information provided in catalogues and advertising material.
Your process must include a step for reviewing product requirements and ensuring the organizational capability to meet those requirements. You should conduct a review of customer requirements before order acceptance:
- Ensure product requirement are defined;
- Ensure product requirement are agreed;
- Ensure any amendments to the specification are agreed;
- Ensure any amendments to the specification are communicated;
- Ensure your organization is able to achieve the stated requirements;
- Maintain records.
Define your organization’s arrangements for the retention of documented information to capture the results of the review including any new requirements or changes e.g. record of contract review, including for example customer, reference, date, persons, resources, conventional/special requirements, risks outcome and changes.
More information on PDCA
Free internal audit checklists
Check out our free internal audit checklists. The audit checklist template is just one of the many tools which are available from the auditor’s toolbox that help ensure your audits address the necessary requirements.
Over 8,000 companies and globally recognized brands have relied on our templates to provide a path to improve, collaborate, and to enhance their operations to achieve certification, please see our client list for more information.