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This requirement is comparable to ISO 9001:2008 Clause 6.2.2 - Competence, training and awareness which was limited to the organization’s own personnel. Observe and record evidence to confirm that the organization has ensured that the all employees who affect the conformity of products, and the management system, are made aware of:
- The quality policy;
- Relevant quality objectives;
- Their contribution to the effectiveness of the QMS;
- Benefits of improved performance;
- The implications of not conforming to QMS requirements.
Awareness training does not need to follow the format of long classroom sessions. Training techniques can include short training segments supplemented with videos and hands-on demonstrations that address key elements of the QMS.
Other methods to promote and reinforce the quality awareness training sessions include communication via electronic bulletin boards, posters, newsletters and informational meetings. Ensure that awareness is captured on personnel training records, signed briefing sheets, etc.
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