Management system guidance
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6.2 Objectives and plans to them achieve them
6.2.2 Planning actions to achieve quality objectives
Your organization must undertake planning in order to determine how its management system objectives will be achieved. This planning includes determining the work required in order for the organization to realize its objectives you should look for evidence that effective planning is taking place to support the achievement of your organization’s objectives.
Additionally, your organization must determine how it will evaluate the work done, including the use of indicators, and whenever possible, to integrate these planned actions into its business processes. The use of indicators needs to be audited in detail in order to determine whether:
- objectives based on sound information;
- Indicators really related to the corresponding objectives;
- Statistical tools needed to define and to monitor objectives;
- Indicators reach the expected values;
- The organization can assure that the objective has been achieved.
Establishing an action plan for each objective may require effort on the part of the personnel at relevant levels within your organization. To ensure the progress of the action plan and a coordinated effort, a target leader should be selected for each target.
The target leader will be responsible for ensuring a target is achieved within the specified time-frame. Once the action plan is established, you must implement it. You may find that the following suggestions will help foster a cooperative effort in accomplishing the plan:
- Involve your employees early in establishing and carrying out the action plans;
- Communicate the expectations and responsibilities laid out in the action plans to those who need to know;
- Build on the plans and programmes you have now for building management system compliance;
- Keep it simple;
- Focus on continual improvement of management programmes over time.
The management programme should be revised regularly to reflect changes in your organization’s objectives and targets. Track all new or modified operations, activities, and/or products in case the management programme needs to be amended to reflect these changes
Auditors will expect to review a set of interrelated objectives, ensuring that they are mutually consistent and that they are aligned with the strategic direction of your organization.
Documented information of objectives typically is in the form of a description or matrix of the objective and corresponding means and timeframe to achieve the objectives.
You should seek and record evidence that effective planning was undertaken in support of the organization’s quality objectives and their achievement. You should ensure that this planning activity takes into considerations of Clause 6.2.1, as well as the following points:
- Identification of processes, resources, and skills needed to achieve quality;
- Identification of suitable verification criteria at appropriate stages;
- Compatibility of design, production, inspection and testing;
- The confirmation of criteria of acceptability for all features and requirements;
- Details of calibration of any special measuring or test equipment to be used.
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