Management system guidance
ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.
5.4 Consultation and participation of workers
ISO 45001 requires the promotion of the participation of non-managerial roles within the OHS management system requirements, including incident investigations, risk assessments, plus control and monitoring activities including internal auditing. Demonstrate the participation of non-managerial employees in OHS management, including incident investigations, risk assessments, control and monitoring activities and internal auditing.
The involvement of workers in the OHS management system and the processes that support it is a key requirement of effective OHS management as it enables the organization to make informed decisions. There is an onus on your organization to:
- Provide processes, time, training and resources deemed necessary for consultation and participation;
- Provide, in a timely manner, access to clear, understandable and relevant information about the OHS management system;
- Identify and remove obstacles to participation such as failure to respond to worker suggestions, language or literacy difficulties, policies that discourage worker participation, and minimize those that cannot be removed;
- Encourage consultation with non-managerial workers relating to a range of OHS issues;
- Encourage the participation of non-managerial workers in a range of OHS activities and decisions.
It is up to your organization to determine the best way of ensuring effective consultation and participation and whether it needs to set up formal mechanisms such as health and safety committees. While consultation is about seeking workers’ views, and considering them, before making a decision, participation is about joint decision-making, e.g. jointly undertaking a risk assessment and agreeing actions or being involved in deciding the organization’s OHS policy and objectives.
For small organizations it can be effective to include all workers in discussions and decision-making, whilst in larger organizations, it can be more effective to appoint one or more workers’ representatives. Other mechanisms for consultation and participation include focussed team meetings, workshops, worker surveys and suggestion schemes.
You should ensure that processes for consultation and participation of workers include contractors and other interested parties, e.g. people working in parts of the organization not covered by the management system, carrying out work under the organization’s control, where relevant. This can include, for example, consultation with contractors on issues such as dealing with hazards which might be new or unfamiliar to them. Typical of the activities that workers can participate in include the following:
- Identifying hazards and assessing risks and opportunities;
- Determining actions to eliminate hazards and reduce OHS risks;
- Determining competence requirements and conducting training needs analysis;
- Determining what needs to be communicated and how this will be done;
- Determining control measures and their effective implementation and use;
- Investigating incidents and nonconformities and determining corrective actions;
- Developing and reviewing of OHS policies and objectives;
- Developing new or improved OHS arrangements and procedures.
When considering the need for consultation, ensure your organization takes account of the following:
- New or unfamiliar hazards (including those that might be introduced by contractors);
- New processes, procedures or work patterns;
- The construction, modification or change of use of buildings and facilities;
- The introduction of new or modified equipment;
- New or amended controls;
- The use of new chemicals or materials;
- Changes in emergency arrangements;
- Changes in legal and/or other requirements;
Topics for consultation include:
- Determining the needs and expectations of interested parties;
- Establishing the OHS policy;
- Assigning organizational roles, responsibilities and authorities as applicable;
- Determining how to fulfil legal and other requirements;
- Establishing OHS objectives and planning to achieve them;
- Determining applicable controls for outsourcing, procurement and contractors;
- Determining what needs to be monitored, measured and evaluated;
- Planning, establishing, implementing and maintaining an audit programme;
- Ensuring continual improvement.
Your organization should encourage active and ongoing participation of and consultation with workers in the development and review of OHS practices and, where appropriate, the development of the OHS management system. The participation arrangements should take account of any legal and other requirements.
More information on PDCA
Free internal audit checklists
Check out our free internal audit checklists. The audit checklist template is just one of the many tools which are available from the auditor’s toolbox that help ensure your audits address the necessary requirements.
Over 8,000 companies and globally recognized brands have relied on our templates to provide a path to improve, collaborate, and to enhance their operations to achieve certification, please see our client list for more information.